Privacy Policy

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Contact details: name, email address, phone number, shipping/billing address.

  • Order information: items purchased, order history, payment method details (payment card numbers are typically processed securely by payment providers, not stored by us).

  • Account information: username, password (if you create an account).

  • Customer support: messages, reviews, or other content you send us.

B. Information collected automatically

  • Device & usage data: IP address, browser type, device identifiers, pages visited, time spent, links clicked.

  • Cookies and similar technologies: used for site functionality, analytics, and advertising (see Section 6).

C. Information from third parties

  • Payment processors, shipping carriers, and e-commerce platforms may provide updates such as payment confirmation, delivery status, or fraud signals.

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (payments, shipping, returns, customer service).

  • Communicate with you about purchases, updates, and support requests.

  • Provide and improve the Site (troubleshooting, analytics, testing, and feature development).

  • Personalize your experience (remembering preferences, improving product discovery).

  • Marketing and promotions (where allowed by law, and subject to your choices).

  • Security and fraud prevention (detecting suspicious activity, protecting accounts and transactions).

  • Legal compliance (tax, accounting, and regulatory obligations).

3) Legal Bases (Where Applicable)

Depending on your location, our processing may rely on:

  • Contract performance: to deliver products/services you request.

  • Legitimate interests: improving our services, preventing fraud, and marketing (balanced with your rights).

  • Consent: for certain cookies/marketing communications where required.

  • Legal obligation: recordkeeping and compliance.

4) How We Share Your Information

We may share your information with:

  • Service providers that help us operate (e.g., website hosting, analytics, customer support tools).

  • Payment processors to securely process transactions.

  • Shipping and logistics partners to deliver your orders.

  • Advertising and marketing partners (where permitted) to measure and improve campaigns.

  • Legal authorities if required by law or to protect our rights, users, or the public.

  • Business transfers if we are involved in a merger, acquisition, or asset sale (your data may be transferred as part of that transaction).

We do not sell your personal information in the traditional sense. However, some jurisdictions define certain advertising-related data sharing as a “sale” or “sharing.” See Section 9 for your choices.

5) Payment Information

Payments are typically handled by third-party payment processors. We do not store full payment card details. Your payment provider’s privacy practices apply to their processing.

6) Cookies and Similar Technologies

We use cookies and similar technologies (e.g., pixels, tags) to:

  • Keep the Site working (cart, login, checkout).

  • Understand Site usage and performance (analytics).

  • Support advertising and remarketing (where enabled).

You can manage cookies through your browser settings and, where available, our cookie banner/preferences tool. Blocking some cookies may affect Site functionality.

7) Data Retention

We keep personal information only as long as necessary to:

  • Fulfill orders and provide services,

  • Maintain business and financial records,

  • Comply with legal obligations,

  • Resolve disputes and enforce agreements.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, so we cannot guarantee absolute security.

9) Your Privacy Rights and Choices

Depending on your location, you may have rights such as:

  • Access to the personal data we hold about you,

  • Correction of inaccurate information,

  • Deletion (subject to legal/contractual limits),

  • Objection or restriction of certain processing,

  • Data portability (where applicable),

  • Opt-out of marketing emails (use the unsubscribe link or contact us).

To make a request, email help@greenwood.com. We may need to verify your identity before fulfilling certain requests.

Advertising opt-outs: In some regions, you can request to opt out of targeted advertising or certain data sharing used for advertising.

10) International Transfers

If you access the Site from outside the country where our service providers operate, your information may be transferred internationally. Where required, we use appropriate safeguards for international transfers.

11) Children’s Privacy

Our Site is not intended for children under 13 (or the age defined by local law), and we do not knowingly collect personal information from children.

12) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies.

13) Changes to This Privacy Policy

We may update this policy from time to time. We will post the updated version on the Site and update the Effective Date above.

14) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Greenwood Studio
Email: help@greenwood.com