1) Order Processing Time
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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During high-demand periods (sales, holidays, launches), processing may take longer.
Once your order is processed, it is handed to the carrier for delivery.
2) Estimated Delivery Times
Delivery times depend on your location and the shipping method chosen at checkout.
Estimated shipping times (after dispatch):
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Domestic shipping: 5–12 business days
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International shipping: 7–21 business days
These are estimates, not guarantees. Delays may occur due to carrier issues, customs inspections, weather, or peak seasons.
3) Shipping Costs
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Shipping costs are calculated at checkout based on destination, package weight/size, and the shipping method selected.
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Any promotions for free shipping (if available) will be shown during checkout.
4) Order Tracking
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If tracking is available, you will receive a tracking link by email once your order ships.
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Tracking updates may take 24–72 hours to appear after the label is created.
5) Address Accuracy
Please ensure your shipping address is complete and correct.
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If an order is returned due to an incorrect or incomplete address, you may be responsible for re-shipping fees.
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If you notice an address mistake, email help@greenwood.com immediately. We can only update addresses before the order is shipped.
6) Customs, Duties, and Taxes (International Orders)
International orders may be subject to customs duties, import taxes, or fees charged by your country.
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These charges are typically paid by the customer, unless stated otherwise at checkout.
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Customs processing can add extra time beyond estimated delivery windows.
7) Lost, Stolen, or Delayed Packages
Delayed packages: If your order is delayed beyond the estimated window, contact help@greenwood.com and we’ll help you check with the carrier.
Marked “Delivered” but not received:
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Please check with household members, neighbors, and your local carrier office.
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If still not found, contact us within 3 days of the delivery notification so we can assist with an investigation.
Lost packages: If the carrier confirms the package is lost, we may offer a replacement or refund, depending on stock availability and the outcome of the investigation.
8) Damaged Packages
If your package arrives damaged:
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Take photos of the box and the item(s)
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Contact help@greenwood.com within 48 hours of delivery
We will evaluate and provide a solution (replacement/refund) based on the case.
9) Partial Shipments
If your order contains multiple items, they may ship separately to speed up delivery. If this happens, you’ll receive separate tracking updates when available.
10) Contact
Greenwood Studio
Email: help@greenwood.com